AFTER-SALES SUPPORT
In-house Field Technicians
National Helpline
+27 11 701 2200
After-Hours Helpline
Email Contact
Operating Hours
Mon-Fri 8am - 5pm
Sat-Sun: 9am - 3pm
Emergency Hours - 24/7
Please contact our after-hours helpline
+27 76 701 3333
Services
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On-Site repairs.
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Workshop repairs.
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Site implementations.
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Electrical and gas connections excluded.
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Loan machines with workshop repairs (where possible).
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Equipment training.
FAQs
Culinary offers same-day on-site technical services in Johannesburg, Cape Town and Durban. To arrange a technical service in your area simply call our national telephone number on 011 701 2200.
Follow the prompts to speak to a technical consultant to log your call.
I have a gas/electrical problem:
Please note that you will need to contact a registered gas technician or registered electrician for gas or electricity-related matters. Our technicians are certified to work on equipment supplied by Culinary Equipment Company only.
I’d like to book a service callout:
To log a service call, please contact us on our national number 0117012200. You can also email us at service@culinary.co.za and we’ll call you back.
I’d like to bring my unit in for repairs:
To log a carry-in repair please contact us before bringing the unit to our workshop. You will be issued with a Case Reference ID which will help us identify your equipment when it arrives.
I’d like to check on the status of my repair:
To enquire about technical repairs in our workshop kindly contact us on our national number 0117012200, email us at service@culinary.co.za