After-Sales

At your service 

National Helpline:

         0117012200

After-Hours Helpline:

         0797013333

Email Contact:

         service@culinary.co.za

Operating Hours: 
  • Mon-Fri 8am - 5pm
  • Sat-Sun: 9am - 3pm
  • 24/7 callout availability
Emergency Hours:
  • 24/7
  • Please contact our after-hours helpline

 

Contact After-Sales

Management

  • Department Manager: Mr Solly Mogoshane
  • Controller: Ms Marcy Moyo

 

Services

  • On-Site repairs.
  • Workshop repairs.
  • Site implementations.
  • Electrical and gas connections excluded.
  • Loan machines with workshop repairs (where possible).
  • Equipment training.

 

Rates

Please contact us by email for a schedule of our standard rates, or for a quotation. 

  • Contact Us

FAQ

Culinary offers same day on-site technical services in Johannesburg, Cape Town and Durban. To arrange a technical service in your area simply call our national telephone number on 011 701 2200. Follow the prompts to speak to a technical consultant to log your call. 

I have a gas/electrical problem:

Please note that you will need to contact a registered gas technician or registered electrician for gas or electricity related matters. Our technicians are certified to work on equipment supplied by Culinary Equipment Company only.

I’d like to book a service callout:

To log a service call, please contact us on our national number 0117012200. You can also email us at service@culinary.co.za and we’ll call you back.

I’d like to bring my unit in for repairs:

To log a carry-in repair please contact us before bringing the unit to our workshop. You will be issued with a Case Reference ID which will help us identify your equipment when it arrives. 

I’d like to check on the status of my repair:

To enquire about technical repairs in our workshop kindly contact us on our national number 0117012200, email us at service@culinary.co.za

 

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